Strategic audience engagement goes far beyond sending campaigns. In the second episode of the Powering Engagement Podcast Series, we explore how utilities can use segmentation, personalization and focused testing to deliver more relevant, effective customer communications.
Lead with Strategy Understand the “why” behind segmentation and learn simple, strategic models that help utilities target audiences more precisely and communicate more efficiently.
Engage Through Content See how personalization transforms customer experience — from adjusting messaging based on customer needs to shaping copy and creative that feel more relevant and actionable.
Drive Results with Technology Discover practical A/B testing techniques and tools. Explore the variables that drive improvement — subject lines, timing, creative elements — and learn how systematic testing leads to smarter optimization over time.
Learn. Grow. Optimize with Purpose. Build more targeted, impactful and data-driven customer communications.
Registered attendees receive early access to each episode, including a live chat during the premiere.
Register for the second episode in the Powering Engagement Podcast Series today!
ADDITIONAL INFO
When:
Wednesday, June 24, 2026 · 10:30 a.m.
Eastern Time (US & Canada)
Duration: 1 hour
Price:Free
Language:English
Who can attend?Anyone with the event link can attend
Dial-in available?
(listen only):Yes.
Dial-in Number:
Please register for this Webinar to view the dial-in info.
Jeremy Harning has worked in the utility industry for over 20 years, starting with his role as the lead developer for Duke Energy's first Smart Grid. He has spent the last 11 years with Questline Digital where he has led the development of Engage,...
Molly Dannaher has worked in IT support and software development for 19 years across the horticulture, healthcare, academic research, legal, and utilities communication spaces. She has worked at Questline Digital for 12 years and currently leads...
With over 20 years of agency experience, Joe Pifher is a creative marketing leader who has helped clients — from Fortune 50 companies to small businesses — strengthen their brand communications. He brings a unique, strategic approach to everything...
Rebecca Czarobski is the Senior Director of Customer Success at Questline Digital, bringing 12 years of experience in full-service advertising to her role. She leads the Customer Success team across both Account and Operations functions with a...