Utility Customer Payment and Self-Serve Opportunities

Payment preferences have a huge impact on customer satisfaction. That’s why the payment methods your utility offers are vital to the customer experience. Are you ready to provide a new wave of payment options to customers?

According to research, “U.S. consumers made 57% of their payments with debit, credit and prepaid payment cards, and only used cash, checks and money orders for 25% of their payments.”1

In addition, research shows that the number of consumers using mobile wallets for payments increased from 900 million to 1.48 billion worldwide during the pandemic.2

And do we need to even mention the rise in voice assistant integration? Statista shows that 28% of smart speaker users worldwide use their systems to make payments or send money.3

With all this said, what does it mean for your utility? Simple – provide options. Between credit, debit, prepay, voice assistant, PayPal, text, Venmo, QR codes and more, there is no shortage of payment preferences. Choosing the right payment methods for your utility customers is of utmost importance. Does more choices = happier customers? Let’s find out.

In Questline’s upcoming May webinar, we will cover:

  • What new payment options customers want from their energy utility
  • How to promote paperless billing and self-serve options to customers
  • Opportunities to reach hard-to-convert customers and increase program participation

1 Federal Reserve Bank of Atlanta's 2020 Diary of Consumer Payment Choice
2 Retail Customer Experience
3 Statista

Sign up today!
Thursday, May 26th, 2022
1 - 2 pm

This webinar requires registration and space is limited. If you need assistance with registration, please contact us at webinarinfo@questline.com.
Thu, May 26, 2022 · 1:00 PM EDT (GMT -4:00)
Qwana Falkenberg
Customer Services Supervisor
Joshua Platt
Account Director
Register To Watch Recording
Full name*
Email Address*
Company Name*
Zip Code
Phone Number