Rising temperatures have impacted billing communications in a big way. Scorching summer months come with higher energy costs. How your utility communicates these price increases directly impacts customer satisfaction.

Join the discussion and hear how teams at Entergy and Duquesne Light Company are working hard to ensure customers receive the alerts, education and aid they need.

In Questline Digital’s September webinar, we will cover:

• Why acing high bill communications is essential
• Tips for successfully building high bill messaging and programs
• Details on the new billing programs that utilities are piloting
• What utilities are doing to reach customers with aid and education
• Which messages and strategies resonate with customers most